Re: Computer crash? - Posted by ben
Posted by ben on March 14, 2000 at 20:37:47:
Did you happen to get the wording of the error message? What it sounds like is a simple page fault / kernel32 problem. This will be similar in either browser so it does not matter whether you are running IE or Netscape. Whichever browser you are using is trying to wrest control of some precious resources which are being used by other programs.
The first thing you need to do is a fresh boot. Then, touch “Alt-Control-Delete” and write down all the programs that are running at the time. Anything other than “Explorer” and “Systray”. If “Rnaapp” happens to be running at the time, that one is ok, too.
Close all programs other than “Explorer”, “Systray” and “Rnaapp”. Then, connect to the internet and launch your web browser (Internet Explorer or Netscape Navigator/Communicator). Once your browser has launched, Hit “Alt-Control-Delete” again … if you did not see “Rnaapp” before, you may see it now… that is ok. Close that box, by clicking “Cancel” and try to surf the internet.
Now, you have a short list of suspect programs that are causing the crash (the ones you wrote down right after booting).
NEXT STEP - there is another group of programs that are running silently or run at startup, which you may not see in the “Alt-control-delete” box. To find these programs, you need to go into “Regedit”, which is the place where we edit the system’s registry - this is necessary for users of Windows 95, OSR-2. If you have Windows 98, there is a shortcut for this. Either way, we need to edit the “Msconfig” files and stop all ‘auto-start’ / auto-run’ programs from coming on at boot-up. Since going into the registry is kind of touchy, I’d rather not try to explain that process in writing.
While there, it would be a good idea to check the Autoexec.bat, System.ini & win.ini files and run-routines. Again, this can be performed while editing the registry.
This takes about ten-fifteen minutes to do over the phone so if you are serious about fixing this, send me an email and I’ll help you get this taken care of.
The long and short of it is that we need to find the source of the crash and once found, edit your registry to eliminate the problem. We will probably also need to repair the registry, and that is usually pretty routine over the phone.