Re: Home Depot Screw Up/ Need advice from Experienced Rehabbers!!! Piper and the Rest! - Posted by Eric C
Posted by Eric C on May 09, 2000 at 01:19:03:
I like all the advice you received here and I have to say that I really agree with most of the posts.
One more point though, in my area, Home Depot now offers the installation (and financing) of those new windows.
I would cover the windows up for now (as someone else suggested)and get some additional bids.
At the very least, I would make Home Depot pay for the windows and to install the windows – even if I have to purchase them from someone else. Fair is fair.
You don’t say if you’re using a bank for your financing or not, but I’ve had great luck in the past getting my bank to lean on people (and companies) for me.
They (the bank)get to play the heavy on behalf of a good customer (me) and they love it.
Home Depot is a good company. If you remain calm and focused, you should be able to negotiate something reasonable that you can be happy with.
Home Depot is also getting ready to roll out the nation wide installation and financing (through Househould Bank) of many of their products. They neither want nor can afford a bad reputation at this point.
PS - Sears went through this same thing several years ago when they began selling home improvements (and the installation of same). In fact, I’ve found many of my best subs through the Sears network. After all, Sears found (like Home Depot will) that call-backs are expensive. Better to do it right, than pay to do it over.