Re: I need my money back - Posted by JohnBoy
Posted by JohnBoy on September 13, 2003 at 08:28:08:
They advertise a 30 day back money guarantee. Use the course for 30 days and if for any reason you don’t want it, simply return it. They do not advertise read the course for 30 days, and within 30 days call to get a return number, and then take another month or whatever to return it, at your leasure depending on personal circumstances. It takes a few minutes to pack up a package and drop it off at the post office.
Everyone has a hard luck story. Not to say yours isn’t the case. But how is your personal problem someone else’s problem?
The main question at this point is, did they keep the package or return it back to you?
If they did not return the package back to you, then in my opinion they accepted the return and they owe you a refund.
If they returned the package back to you, denying you a refund, they may be in right due to the amount of time that has lapsed.
Put yourself in their place. What would you do where everyone calling wants a refund after decidind to return the item over month after they authorized a return? You are running a business, not a charity where you feel sorry for everyone with a hard luck story.
They offer the 30 day refund because that is required by law due to the nature of the way they sell their product. Not because they want to be sure everyone is satisfied. You had your 30 days, you called and got a authorization number to return it within 30 days, and then you dropped the ball by waiting over another 30 days to return it. It doesn’t matter what your excuse is, whether it is a legitimate excuse or not.
But, like I said, if they kept the package after you returned it, then they accepted your return and owe you a refund. If they sent your package back the instead of a refund then they are probably in the right, due to the length of time you took to return it. Just my opinion.
You can call and make all kinds of threats to get your money back, and that might work or might not. But in my opinion people should not have the right to take their time in returning things where they are entitled to a refund, regardless of their reasons for the delay. Returns should be done within a “reasonable” amount of time. Over a month after getting an authorization to return something is not a reasonable amount of time, in my opinion.
I hope it works out for you in the end. Good Luck with this.