Re: Predictive Dialers - Posted by John Behle
Posted by John Behle on May 25, 2000 at 10:45:05:
One system to check into is by “Talking Technologies” and is called “Big Mouth”. They have several others, but this one is the one I’m familiar with. It’s about $300 and is a voice mail system that includes the outbound dialing. It can call and give them a simple message or it can give them a message and let them interact with a full set of menus and options.
Last I checked they hadn’t come up with a version that runs along with other applications, but it would run on a dedicated 286 or less.
In my opinion it is the best phone system and voice mail available also. In addition to the outbound dialing capabilities it can also handle the incoming calls with up to 999 mailboxes. It will transfer calls and do the full functions of a switchboard. For example, someone calls and enters your personal extension. It calls your cell phone and you’re busy. It goes back into the voice mail and gives them more options. They leave a message and the system tracks you down later to deliver the message. It’s also nice for communications. You can actually just leave a message for someone or a group you’ve set up with a box on your system and know it will deliver them.
You can even set up boxes and transfers to people you call regular. I used to call up from another state on our 800 number and check my mail, then ring Mike’s extension, leave a message, then call John’s extension and coordinate with him, then transfer to a friend’s extension I had programmed, etc.
You could tie a group together all throughout the world and people would think you were all right there in the same building.
The outbound dialing is fairly simple to program in a group of numbers. It’s just a simple text file, so you just enter them as text or use a file you download or load from a contact database.