Posted by Tony-VA on April 03, 2000 at 12:55:35:
Every time I go to DMV it is a new experience in frustration. I have come to the conclusion that they provide very little training. Anything outside the routine licensing etc. is beyond the training of most clerks.
Each clerk requires a different form. I finally got to a point that the manager asked me to set up a meeting with one of their clerks to get a better procedure hammered out. Needless to say this clerk also had no clue and contradicted herself within minutes of setting up the procedures. She then had me order and pay for forms that I will never use and do not apply according to DMV’s head office.
Just understand that this is going to be a chore. Try setting up an appointment with a manager if possible. Then just play by the set rules they give you. At least this way you can always tell the clerk, “this is the way the manager told me to do this.”
Best of Luck,