Posted by Sailor on June 04, 2007 at 11:41:06:
You can be nice in ways that don’t take $$$ out of your pocket & lower the value of your MHP (which is based on income). Tenants expect changes w/new ownership. Tell them you’ll be installing sub-meters, but to ease the transition you are giving the 1st so-many gallons FREE. Do other nice-guy smart things like planting trees, cleaning up, attending to repairs, safety inspections (including new smoke alarms & fire extinguishers for all).
While you’re making changes, if there are dumpsters, you are going to want to change the tenants over to individual trash p/up.
If you have several changes, I’d fully inform tenants of your plan immediately, while they are expecting changes, but then phase them in. I paid the 1st 3 months of trash service for the tenants as an incentive for them to sign up w/GDS. You could also inform tenants that because of their increased expenses, you are either going to: (1) not increase rent for X months, or (2) not increase rent as much as you had planned. Be sure to institute your new Rules on Day #1.
No matter what you do or don’t do, tenants w/ gripe among themselves & to you. That’s their job. However, as soon as you spot the troublemakers (& there w/be some, though not all w/be easily identifiable), make an example of them & get them O-U-T immediately. This is Ryan’s New-Sheriff-in-Town approach, & I like it.