Re: Question for Mr. Whitney - Posted by Brian Seltz
Posted by Brian Seltz on March 12, 2001 at 10:17:35:
I believe it also depends on the situation, (as you may or may not know). Although in most situations, there is a 100% money back guarantee, but in some situations, there are factors that come into play where we cannot issue a refund.
From the date a contract is signed, the buyer has 3 Business Days to cancel the transaction without penalty or obligation. If the contract is not cancelled within three Business Days, no refund will be issued. If the buyer chooses not to attend the training, and not to cancel within the above time, they may receive a credit towards other products or services of equal value. (Clearly broken down on our contracts)
If by the morning of the second day, after attending the first FULL day, the student feels the camp is not what it is warranted to be, they may ask for and receive a full refund on that course, no questions asked. You cannot attend a full 3-day training course, and ask to receive you money back six months later, after you decided not to put our techniques into use. Not that this happens often, but it does happen, unfortunately.
Our company has always prided itself on great customer service, it is the basis of our entire business. Without it, we cannot expect to stay in business for any period of time longer than we already have. We wish we could please everybody, but unfortunately we cannot. We do try and resolve customer issues fairly, and promptly.
If you or anyone else has a question about your situation, please feel free to contact our customer service department at 1-800-238-0741.
Thank you for your time,
Whitney Education Group, Inc.